Terms and Conditions


These terms and conditions ("terms") govern your use of this online shop. By placing an order, you understand and confirm that you are bound by these terms, in addition to Privacy Policy of this online shop. These terms apply to any activity that you engage in on this online shop.


The merchandise available on this online shop may be obtained from the following: actual brand owners or authorized distributors/resellers.

As a brand owner or reseller, this online shop reserves the right, without need for prior notice, to revise, discontinue, or cease to make available any and/or all products. Should this online shop be unable to supply you with a product you have ordered and paid for, an alternative product will be offered or a full refund issued.


When applicable, prices are VAT inclusive (12%). Sales invoices will be provided and be delivered with your purchase. This online shop reserves the right to modify the prices of the products available on its site at any time, without prior notice.


This online shop accepts the following payment methods:
- Cash On Delivery 
- Credit Cards 
- Over-the-counter Bank Deposit 


This online shop may be the following: "manufacturer" or the "brand owner," or “authorized distributor” or “reseller” of the products.


If, within 7 days after a product is delivered to you, and the product is subsequently deemed defective, you are entitled to either: repair or replacement at the expense of this online shop, or a full refund.

Please note that the following conditions will NOT render the product damaged, defective, or unsuitable as aforesaid and will not entitle you to repair, replacement, or refund:

  1. Damage caused by normal wear and tear.
    b. If the product has been dealt with or used contrary to the manufacturer's instructions.
    c. Where you or someone unauthorized to do so has altered or damaged the product.

Should you not be satisfied with any product you purchased from this online shop by reason of a defect, incorrect choice of product, you may, under certain circumstances, be entitled to a refund, repair, or replacement, as the case may call for. Please take note that you have to report the issue to ecomm@memoxpress.ph within 7 days after the delivery date.

This online shop will perform the product evaluation within 7 business days after receipt of the product/s. For qualified returns, this online shop may offer an alternative product. However, an exact product replacement cannot be guaranteed. Should this online shop be unable to produce an exact replacement, this online shop will issue a full refund. The buyer will shoulder any shipping costs incurred from the return process unless it is verified that the product has a factory defect.

  1. A buyer may return, exchange or be refunded so long as his/her purchase meets any of the following criteria:
  • The request was placed within seven (7) business days from the delivery date unless specified. This applies to all requests.
  • The item must be in same condition as when it was received.
  • The product does not work or is defective.
  • The item is not the one ordered by the buyer.
  • If incomplete package as stated in the website.
  • Not as described in the website.
  1. Items that may not be returned:
  • Defective items that were mishandled by the buyer.


Refunds will be offered in the form of cash via bank deposit, check, or charge reversal for Credit Card transaction, whichever is applicable.


This online shop reserves the right to cancel any order you make for any product if you fail to process the payment within 7 business days, or if you fail our validation or security authentication.

If payment has already been made right after we canceled the order, we will enable the order and process it, or issue a full refund.

If there is any revision, discontinuance, or cessation, we may, to our discretion, suggest a replacement, which has substantially similar functions and specifications as the product/s originally ordered, or cancel your order and issue a refund.

You may cancel your order if a product you have ordered is not delivered within 30 days after payment.


Your order will be dispatched within 7 working days after the payment verification.

Insurance is inclusive of the shipping fee incurred nationwide.



We make every effort to deliver goods within the said period.

This online shop is not liable for any reasonable amount of delay in the delivery of your purchase due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes or labor disputes, embargoes, government orders or any other force majeure event.

If you would like to view the status of your order, log in to your account and check your order status on the dashboard. You may contact ecomm@memoxpress.ph for further inquiries on the status of your order.